Refund policy

• Damaged or Incorrect Orders
  If your order arrives damaged or isn’t what you expected, please contact us as soon as possible with a photo and a brief description of the issue.
• Resolution
  We’ll review the details and work with you to find the best solution, whether that’s a replacement, refund, or alternative option.
• Refund Processing
  Refunds are typically processed within 5 working days, returned via your original payment method.

Warranty

• Pea Straw, Wool Mats & Pegs
  These products are designed to naturally biodegrade in your garden over time, so they are not covered by a traditional warranty.
• Neem Oil
  As a natural product, neem oil is not covered by warranty once opened. If you receive damaged or expired neem oil, please contact us promptly with a photo and proof of purchase — we’ll work with you to find a solution.
• WOLF-Garten Tools
  We proudly stock quality WOLF-Garten tools — all backed by a Lifetime Warranty for personal/home use.
  • What’s covered: Manufacturing faults or defects in materials for the lifetime of the product (when used domestically).
  • What’s not covered: Normal wear and tear, misuse, accidental damage, rust, or parts that naturally wear over time (such as blades, springs, or grips).

If something’s gone wrong with your WOLF-Garten tool and you think it could be a warranty issue, just send us a message with a photo and your order number. We’ll help get it assessed and, if eligible, repaired or replaced — easy as.

• SOLO Sprayer Range
  • SOLO 402 2L Manual Sprayer with Lance & SOLO Classic Garden Sprayer 465 5L
    These models come with a 12-month warranty for non-commercial (personal/domestic) use. The warranty covers manufacturing faults but excludes misuse, accidental damage, unauthorized repairs, and normal wear and tear (such as seals, hoses, and nozzles).
  • SOLO Classic Backpack 475 15L
    This model has a 5-year warranty for non-commercial (personal/domestic) use and a 12-month warranty for commercial use. It covers manufacturing defects but
    excludes misuse, accidental damage, unauthorized repairs, and normal wear and tear (such as seals, hoses, and nozzles).

If you experience a problem with your SOLO sprayer that you believe is a warranty issue, send us a message with a photo and your order number. We’ll help get it assessed and, if eligible, repaired or replaced — easy as.

Contact Us
For any issues, please email us — Nicole or I (Marcus) will be in touch as soon as possible to sort it out quickly, with minimal fuss. As a small, family-run business, we genuinely care about our customers and always do our best to find the right solution for you. hello@peastraw.co.nz